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30 Oct 2020

Full-Time Process Associate

Maya – Posted by Maya Shah Alam, Selangor, Malaysia

Job Description

Language: Should be fluent in spoken English & the specific Language (Mandarin /Japanese).

Remuneration Package – Japanese Speaker
· Native – RM8,500 (max.)
Remuneration Package – Mandarin Speaker
· With Good English -RM3,300 (max.)


Job Description:
· End to end airline operation
· Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
· To be able to Handle Customer queries & with good customer service skills and travel-related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
· To be able to deal with customers and meet customer requirements
· Work Environment – 24*7
· Language: Should be fluent in spoken English & the specific Language (Mandarin / Japanese).
· Minimum 6 months of experience in the Airlines or Travel industry.

Personal Style Enablers:
· Should have a good standard of both spoken and written English.
· Needs to be a team player with a positive attitude.
· Should be adaptable to change.
· Needs to display confidence and the ability to sell a given product.
· Extrovert with a customer service mindset.

Working Hours:
· 24 x 7 shift (Rotational)

Shift Break:
· 9 hour shift with 1.5 hours break.

Working Days:
· 5 Days working in a week (2 Rotational Off Days)

· KPI Incentive (monthly)
· Transport Allowance is provided
· 18 days of Annual Leave
· Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life   Insurance (Employee Only)
· Dental Coverage @ RM500 per year
· Rewards & Recognition (Awards & Gifts)
· Others

How to Apply

Send your resume at

Job Categories: Featured. Job Types: Full-Time. Job Tags: airline operation, Airlines, Customer Service, and Travel industry. Salaries: 6,000 - 8,000.

Job expires in 94 days.

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